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Terms Conditions

Terms


By using the Site in any manner, including but not limited to visiting or browsing the Site, you (the "user" or "you") agree to be bound by this Agreement, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Site, including without limitation users who are vendors, customers, and merchants, contributors of content, information and other materials or services on the Site.

AGE

PinkLoom's services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. PinkLoom may, in its sole discretion, refuse to offer access to or use of the Site to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Site is revoked in such jurisdictions. Individuals under the age of 18 must at all times use PinkLoom's services only in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In these cases, the adult is the user and is responsible for any and all activities.

Account Details and Informations

You must keep your account information up-to-date and accurate at all times, including a valid email address. You must use every effort to keep your password safe and should not disclose it to any other person. You shall not transfer or sell your User Name to any other person.

PinkLoom's services are not available to temporarily or indefinitely suspended PinkLoom members. PinkLoom reserves the right, in its sole discretion, to cancel unconfirmed or inactive accounts. PinkLoom reserves the right to refuse service to anyone, for any reason, at any time.

Privacy Policy, Shipping Policy, Return/Refund and Cancelation Policy 

By agreeing to the terms and conditions of this site you give the consent that you agree to all the laid down policies of PinkLoom.com and mentioned in the Privacy Policy, Shipping Policy, Return and Cancelation Policy Sections.

Refund Policies

By Agreeing to the terms and conditions you are agreeing to the Refund Policy laid down by PinkLoom as mentioned in the Refund Policy section of this site. Please note that PinkLoom reserves the right to amend/change/modify any policy at any point in time with or without giving any intimation to the registered members. 

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Pinkloom.com or its content suppliers. The compilation of all content on this site is the exclusive property of Pinkloom.com. All software used on this site is the property of Pinkloom.com or its software suppliers.

TradeMarks

PinkLoom has filed its application for registration under the Trade and Merchandise Act and Rules at Kolkata under different classes. Any violation of our trademarks will be liable for legal action.

Website and Access

Pinkloom grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Adele Apparel Private Limited. You may not use any proprietary information (including images, text, page layout, or form) of Pinkloom.com and our affiliates without express written consent. You may not use any meta tags or any other hidden text utilizing Pinkloom.com name or trademarks without the express written consent of Adele Apparel Private Limited. Any unauthorized use terminates the permission granted by Pinkloom.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Pinkloom.com so long as the link does not portray Pinkloom.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Pinkloom.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account :

By using this website you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Pinkloom.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments and Ratings :

 

Registered members after purchasing any product from Pinkloom.com may post reviews, comments, submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, mobile number, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Pinkloom.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Pinkloom.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Pinkloom.com and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Anitadongre.com or its affiliates for all claims resulting from content you supply. Anitadongre.com has the right but not the obligation to monitor and edit or remove any activity or content. Anitadongre.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Wallet 

Please note that the wallet section created for you after registering with Pinkloom.com is solely to give you bonus points and free points when you register for the first time or purchase any PinkLoom product. There are two section of the wallet one is Store Bonus where you will earn bonus points given by Pinkloom for your purchase or registration. Another section is Store Credit where pinkloom will credit points to your account when you place a return request and agree to take pinkloom points equivalent to the refund amount. Please note Pinkloom.com reserves the right to decide that how much bonus point will be added to your wallet and when.

Pinkloom Points

Please note that 1 PinkLoom point means you can buy products from Pinkloom.com of equivalent to 1 INR. That means if you have 1 point in your wallet the same can be redeemed/adjusted only on Pinkloom.com for purchasing any product equivalent to 1 INR. However PinkLoom reservs the right to decide how much points can be adjusted/redeemed on any purchase. As of now you can adjust or use 10% of your store bonus points for any purchase from Pinkloom.com till further amendment in the terms and conditions.

 

Refund Amount to Wallet

Please note that if you are requesting refund to your wallet at the time of placing return request on Pinkloom.com. We will credit Pinkloom points to your wallet using which you will be able to buy any Pinkloom product from pinkloom.com of equivalent refund amount at the time of your next purchase/purchases from Pinkloom.com. As these are not bonus points it will reflect in the "Store Credit" section of your wallet and these points can be utilized fully on your next purchase/purchases on pinkloom.com

 

Currency Converter 

You are requested to select the appropriate currency from the top navigation bar before purchasing any product from Pinkloom.com. As we are servicing and operating from India we take INR as the base and default currency and always try to fetch the correct conversion rate for 1 INR. However pinkloom is not liable for the accuracy of such fx or conversion rate from INR to any other currency. In case you find any discrepancy in the conversion rate you may report the same by writing to care@pinkloom.com or you can also reach us using the "contact us" section at the bottom of the website. We will take necessary corrective action upon receipt of your request.

Privacy Policy


Protecting your Data is our responsibility and your privacy is important to us. We will only collect information where it is necessary and required for us to serve you and we will only collect information if it is relevant to the requirement to offer you our products and services.

Personal information includes, your name, address,phone number, email id etc. We always keep your personal information and any other information like order history, purchase order secure and private. We understand that you trust us with your personal information and we abide to keep it a secret and maintain business ethics.

STRICT POLICY ON SHARING INFORMATION

No Sharing of Information

(i) We will never share your email address or any other details to 3rd party or any other person or company.

(ii)Your information is safe with us and we maintain the highest standard of security for protecting your data and keep it confidential.

DATA THAT WE COLLECT

We may collect some information if you seek to place an order for a product to us on the Site.

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, payment details, payment card details or bank account details for processing your order successfully.

We will use these data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

We may also use your data in order to manage the Site, collect payment from you. The actual order details may be stored with us and you may access this information by logging into your account on the Site. Here you can view the details of your complete orders, incomplete orders, cancelled orders etc.

We shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purpose and we only use your information as described in the Privacy Policy.

PREVENTION OF FRAUD

We use standard and authorized payment services for prevention of fraud and provide you a secure and full proof payment gateway.

CONSENT

By submitting data to us you consent to our use of your data in the manner set out in this Privacy Policy.

Shipping Policy


Shipping :

We offer free shipping for all deliveries in India irrespective whether the order was booked from India or from outside India.

We are happy to inform you that we also offer paid shipping for international orders however we try to ship the products to our international customers at a very reasonable cost.

We have tie-ups with leading domestic and international courier companies and deliver to a majority of the postal codes in India and abroad.

Courier companies generally deliver the shipments during normal working hours, which may vary across courier companies and from country to country.

Customs Duty For International Order :

Please note that Import duties/taxes may arise on the arrival of your parcel to the shipping destination. The charges may vary as per the rules of different countries depending on the merchandise, order value, merchandise quantity, end use, and composition of materials used to make the merchandise and is solely at the discretion of the duty officer.

Custom Duty is added over and above the Shipping Cost. Shipping & handling costs refers to the cost of shipping an item from the shipping location to the destination country.

PinkLoom do not take any duty/taxes in advance from customers. If any such duty/taxes are applicable for your shipment, the respective courier company will directly contact you with the required information.

On receiving such information, you will have to pay the duty/taxes amount to the concerned courier company. Once paid, the service provider usually delivers the shipment to you.

Return & Cancellation


RETURN POLICY

Products can be returned within 10 days from the date of delivery. Payment Refunds are applicable only in case of damaged product or delivery of incorrect product (product other than that ordered).

Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. For all other returns, order processing charges will be deducted from the actual amount paid.

We request you to securely pack the products you wish to return and send the package to the same address as on the invoice of the shipment that you received.

Return Intimation: You can either call our Support Number +91 9007639512 or Email Us at care@pinkloom.com days from date of delivery. The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email.

Guidelines for a valid return: Product & Accessories, if any, should be in original condition Tags should be retained and returned

CANCELLATION POLICY

You can cancel your online order from Cart section before confirmation

You can cancel an order in easy step:

Login to your account using your registered email id and password and go to "My Order" section to cancel any order. Please note that you can only cancel any order if its in unshipped status. Order can not be canceled if any product is shipped and dispatched.

REFUND POLICY

Your refund will be initiated by us within 2 business days of receiving the product back from you in original and good order. We will validate the returned goods and authorize the refund accordingly. Your refund is estimated to be credited in the account, used for order payment, between 2-4 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques). 

MODE OF REFUND

For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), we will try to credit back into the same account (online banking, credit card, debit card) that was used to make the purchase. However if its not possible as per the scenerios at that point of time we will credit the amount to your bank account or we will credit PinkLoom points to your wallet at Pinkloom.com as "store credit" equivalent to the refund amount which can only be used in your next purchase/purchases from Pinkloom.com. We request you to select the preferred mode of return (wallet or bank account) at the time of placing the return request. In case of Cash On Delivery (COD) orders, refund will be done through NEFT or PinkLoom points as selected at the time of placing the return request.